• Communication I (PDF Overview  / Sample Slides)
• Communication II
  
• Communication for effective meetings
• Effective Briefings Communication
• Delegation (PDF Overview  / Sample Slides)
• Leadership Skills
• Train-the-Trainer 3 days
• Train-the-Trainer 5 days
• Time Management
• Presentations Skills
  
• Problem Solving
• Teamwork
• Motivation
• Coaching
• Performance Review 
• Complaint Prevention / Service Recovery
• Conflict Management
• Customer Service Skills
• Telephone Skills
• Food Safety
• Food Hygiene (PDF Overview  / Sample Slides)

MINERVA English Training Co.; Ltd has been delivering English Language training courses to resorts, spas and businesses across Thailand since 2002.

Our courses are directed at the specific needs of the client and focus directly at improving their guest communication, up-selling, promoting the resort and reducing losses due to poor communication. 

In addition the resort can opt for training the staff in their correct level instead of by department. We test the clients staff with a TOEIC (Test of English for International Communication) reading & listening test

• Guest Relations English Skills
  
• Bell Boys & Drivers 
  
• Restuarant 
  
• Bar Language
  
• Room Service
• Banqueting
• House Keeping
• Spa Receptionists
• Spa Theropists
• Engineering
• Gardening